Angel Torres

Chief Information Officer & Co-Founder

Angel Torres is the Chief Information Officer and one of the founding partners of Carrier Credit Services Inc., a company dedicated to providing billing and collections solutions for leading shipping lines. With over 25 years of experience in the industry, Angel played a pivotal role in establishing the company alongside two partners, building a reputation for reliability and innovation. His deep understanding of technology and operations has been instrumental in shaping Carrier Credit Services into a trusted partner for clients worldwide.

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As CIO, Angel leads the company’s technology strategy, ensuring secure, efficient, and scalable systems that support client success. He is passionate about leveraging technology to streamline processes and enhance service delivery, while maintaining a strong focus on data security and operational excellence. Angel’s vision combines innovation with integrity, driving Carrier Credit Services to remain at the forefront of industry standards and client satisfaction.

Michael Gabbett

President

Michael Gabbett is the President of Carrier Credit Services; a role grounded in more than 30 years of experience across the international and domestic transportation industry. His expertise is firmly rooted in global maritime logistics, strengthened by hands-on operational roles with both ocean carriers and freight forwarders.

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Since joining Carrier Credit Services in 2016, Michael has helped guide the organization through periods of significant market volatility, environmental disruptions, and shifting governmental and regulatory landscapes. Over the course of his career, Michael has established himself as a trusted industry leader, dedicated to leveraging his vast wealth of transportation knowledge to deliver tangible and sustained value to both the company's strategic growth and its clients' operational success.

Maria Purington

General Manager

Maria Purington is the General Manager of Carrier Credit Services Inc., responsible for all CCS operations. She started in Jan. 2003 in the Finance Department, and after 5 years of being responsible in all financial roles in the company, she had the opportunity to become the General Manager. Now she is fully responsible for the overseas office in San Juan and US, and make sure CCS provide the best customer service, collect all the monies and solve disputes in a timely manner.

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She is a very dedicated, responsible person and wants the best relationship between Carriers, their customers and CCS. She ensures that all Carriers requirements are satisfied and fully complying with contractual arrangements. Ensures that important information reaches the correct person, to result in important update to the system, and as a result information is timely, complete and accurate.

Claudia Calles

Client Relationship Manger

Claudia Calles is the Client Relationship Manger. Claudia started in March 2007 and had the privilege to work directly with two of the founding directors of CCS who instilled in her their mission & vision. In 2011 she was given the opportunity to pivot into working as a Carrier liaison and customer service. She enjoys the constant engagement between customers and Carriers and strives to provide 100% service satisfaction and fulfill CCS's promise "We Go Beyond Service".

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Rafael del Valle

Rafael del Valle – PR Office Manager

Rafael del Valle is the PR Office Manager. Dedicated professional who opened and established the Carrier Credit Services de Puerto Rico, Inc. local office, driving the company's initial presence and subsequent success in the territory. With over 25 years of experience in the ocean transportation industry and 20 with Carrier Credit Services Inc. My focus has always been the pursuit of excellence in service and building and maintaining strong, long-standing relationships with both our valued customers and carriers while providing a deep understanding of the local market and regulatory environment.

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Gladys Figueroa

PR Operations Manager

Gladys Figueroa is the PR Operations Manager in our San Juan office, with 30 years of industry experience, she has developed a strong foundation in operations management, ensuring that both customers and carriers receive the information and resources needed for smooth and accurate invoice processing as well as timely collections. Her role has always been maintaining clear communications, resolving issues efficiently to keep customers satisfied. Her priority is to deliver a professional yet approachable experience for those she works with.

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Throughout her career, she has collaborated with a wide range of carriers and gained extensive insight into customer needs. This has strengthened her ability to provide solutions, and build strong, lasting relationships within the industry. She takes pride in being consistently available to customers, offering dependable support that reflects both deep industry knowledge and a genuine commitment to customer service.

Paulina Purington

Production Manager

Paulina Purington is the Production Manager of Carrier Credit Services Inc., ensuring invoicing processes are accurate and timely. She has been with the company since 2015, with just over a decade of experience and has been involved in many different functions of the company, starting with distribution of invoices, application of payments, to now maintaining invoice production, as well as assisting in additional company projects.

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Paulina specializes in operational efficiency and strives for exceptional service to Carriers and customers to maintain strong partnerships. Her cross-departmental experience provides a unique perspective on the billing lifecycle for problem solving. She is committed to continuous optimization, while offering reliable and precise solutions.

Miguel Marin

Data and Systems Associate

Miguel Marin is the Data and Systems Associate working with data systems management and maintenance specialist, with experience in database administration, information quality assurance, and technical support. Focused on process optimization, data analysis, and compliance with security standards. Skilled in problem-solving, teamwork, and the use of technological tools to ensure the integrity and availability of information.

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Rosa Espejo

Senior Account Representative

Rosa Espejo is a Senior Account Representative and has been part of Carrier Credit Services since 2015. With over 30 years of experience in the Maritime Industry in Finance and Operations.

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The diverse background and university education in Banking, Finance, Business Administration and Human Resources have provided significant support to our work, enabling us to perform with professionalism and commitment, improve efficiency, and to offer quality customer service, always in compliance with the industry policies and regulations.

Veronica Pellman

Account Representative

Veronica Pellman is an Account Representative with Carrier Credit Services Inc., A company that enhances the financial and operating results of our clients by billing and collecting demurrage/detention in a timely and efficient manner.

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As an Account Representative, the daily communication with internal and external business partners at all levels of the organization is key for optimal results. I am very dedicated about negotiating and solving problems that may arise during the collection process; and it this way tying to ensure that most of the balances are paid in a timely manner.

Priscila Pereira

Account Representative

Priscila Pereira is an Account Representative who assist the customers with their questions regarding their demurrage, storage, detention, energy, and chassis invoices. Always making sure that the customer receives their account information promptly with all their concerns and needs addressed on a timely manner.

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Priscila aims to provide a detailed and individual customer communication experience with all customers.

Ilse Tovar

Senior Account Representative

Ilse Tovar is a Senior Account Representative who has built a reputation for service excellence within the cargo handling industry since 2004. A Business Administration graduate originally from Colombia, Ilse combines a strong academic background with over two decades of practical, international experience. Her deep understanding of logistics allows her to act not just as a representative, but as a trusted advisor who can proactively navigate operational nuances for her clients.

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Passionate about client satisfaction, Ilse leverages her extensive industry knowledge to anticipate customer needs and deliver personalized support. She views every interaction as an opportunity to add value, ensuring that her expertise translates into seamless experiences and reliable solutions. Ilse remains committed to fostering long-term partnerships and maintaining the highest standards of service for the company and its clients.

Tyler Torres

Data Manager/Web Developer

Tyler Torres is the Data Manager & Web Developer who has been an integral part of Carrier Credit Services Inc. since 2014, bringing expertise in data management and web development to support the company’s evolving technology needs. As Data Manager, Tyler oversees the accuracy, security, and efficiency of data processing systems, ensuring seamless operations for billing and collections. His technical skills and innovative approach have helped streamline workflows and enhance the company’s digital infrastructure.

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In addition to managing data operations, Tyler plays a key role in advancing EDI processing and driving the company’s AI initiatives. His commitment to leveraging cutting-edge technology enables Carrier Credit Services to stay ahead in a competitive industry, delivering smarter solutions for clients. Tyler’s blend of technical proficiency and forward-thinking vision makes him a vital contributor to the company’s growth and innovation.

Allison Torres

Data Analyst

Allison Torres is a Data Analyst who has been a valued member of Carrier Credit Services Inc. since 2015, bringing expertise in data analysis and client support. She is responsible for producing accurate and actionable data reports that help optimize operations and inform strategic decisions. Allison also manages key aspects of the company’s online services, including setting up customer web profiles, handling registrations, and responding to client requests, ensuring a seamless digital experience.

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Beyond her analytical work, Allison supports equipment reporting and contributes to initiatives that enhance customer service and operational efficiency. Her attention to detail and commitment to delivering reliable solutions make her an essential part of the Carrier Credit Services team. Allison’s ability to combine technical proficiency with a client-focused approach reflects the company’s dedication to innovation and excellence.